Desktop Hosting

Empowering Everyone

Your business. Your hardware. Your data. Your customers. Since 2002.

Desktop Hosting — A Developer's Guide to Unattended Communications, by Bill James, Wiley 2002
Wiley, 2002 — Bill James
Become known and trusted

1 Become Known and Trusted

Change your communications from "Leave a message" to "Here's your answer." Desktop Hosting moves your business from the outer ring to the inner circle — known and trusted.

Supply islands break trust

2 The Problem: Supply Islands Break Trust

Regardless of how good each island is — Customer, Dealer, Distributor, Source — disconnected systems break trust. Every handoff is a chance to lose the customer.

Tools, software and documentation

3 Tools, Software, and Documentation

WebClerk is the open source commerce system. Free. The Desktop Hosting book (Wiley, 2002) documented the architecture. The software delivers it.

Be always available, always trustable

4 From "Leave a Message" to "Here's Your Answer"

Left: constrained by mutual availability, paper-based, slow. Right: available 24x7, dynamic data, transactions flow directly into the vendor's system. One business system for physical and virtual sales.

Desktop Hosting builds trust

5 Desktop Hosting Builds Trust

WebClerk or any compliant ERP/CRM connects Customer, Dealer, Distributor, and Source. Orders flow. Purchase orders confirm. Central resources and data updates support every node. The supply chain becomes a trust chain.

Transactions flow from customer to vendor

6 Delivery: Here's Your Answer

Quote becomes Order. Order creates PO. PO creates Sales Order. Transactions flow from the customer directly into the vendor's Sales Order system. No re-keying. No delays.

Catalogs and pricing update automatically

7 Tools: Catalogs and Pricing Update Automatically

Secure account keys. Maps for exchanging data. Transfers via JSON. From a manufacturer's site, transactions flow directly to customer quotes. No manual catalog updates.

Inventory visible on the web

8 Your Inventory — Visible on the Web

From manufacturer catalogs to customer-facing quotes, the data flows through. Your inventory is no longer invisible. Customers find what you have, at your price, from your store.

Videos

Here's Your Answer

The core concept — from "leave a message" to "here's your answer."

Q&A Behaviors

How WebClerk handles questions and answers automatically.

File Organization

How data is organized in a Desktop Hosting installation.

WebClerk Preferences

Configuring your installation to match your business.

Spare Parts

Desktop Hosting in action — spare parts commerce.

Start hosting from your desk

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